Privacy Policy

This Privacy Notice describes how Enterprise Petrography Limited (Epetro) collects and uses personal data. It applies to existing customers, prospective customers and Enterprise Petrography Limited suppliers.
Enterprise Petrography Limited is registered in England and Wales (Company number 13993464) at 84-90 Market Street, Hednesford, Cannock, England, WS12 1AG. Enterprise Petrography Limited acts as a data controller concerning the personal data we process. If you have any questions about this Privacy Notice and how we use your data, please get in touch using the contact details below:
E‐mail: phil@epetro.co.uk  Telephone: +44 (0) 7711990893 This Privacy Notice was last updated on 10th April 2024.
1. What data do we collect? 
The personal data we collect depends on your relationship with us. We collect.
Customers/prospective customers: Name, business address, job title, e‐mail address, telephone number, and (if applicable) employer name.
Suppliers: Name, business address, job title, e‐mail address, telephone number.
2. Who do we collect your data from? 
· Directly from yourself via the information you provide to us.
· From your company/employer.
· From third parties, such as accreditation scheme owners, credit referencing agencies,  regulatory bodies
· Publicly available sources, such as social media sites like LinkedIn and YouTube or Web searches
3. How do we collect your data?
· Face to face when you meet us, by mail (in writing),  telephone, e‐mail or the internet.
4. What are the purposes and legal grounds for using your data? 
We collect and use your data for several different purposes:
· To prepare a quote or estimate for you regarding our services.
· To provide you with the services as set out in our contract with you or as otherwise agreed.
· To deal with any complaints or feedback you may have or are involved with.
· To meet our compliance and regulatory obligations as required by tax authorities, any competent court, or legal authority.
· For the administration and management of our business, including, but not limited to, organising, recovering debts and archiving or statistical analysis.
· Seeking advice on our rights and obligations, such as where we require legal advice.
For each purpose, the legal grounds we rely on are:
· Our performance of a contract with you.
· Us having an appropriate business need to use your data, and such need does not overly prejudice you.
· You have given your explicit consent for us to use your data.
· Us having a legal or regulatory obligation to use your data.
· The necessity to use your data to establish, exercise or defend our legal rights.
5. Who do we share your data with? We may share your data with our internal staff/departments via internal reports and access to central IT systems. We also disclose your data to the third parties listed below:
· Third parties whom we engage to assist in delivering the services to you.
· Agents, advisers, and intermediaries you advise us to share your data with.
· Our professional advisers, such as lawyers, accountants, and auditors, from whom we must obtain advice and assistance.
· Debt collection agencies and credit referencing agencies; and
· Relevant regulatory authorities or law enforcement agencies, subject to your agreement via a waiver of confidentiality.
6. Your rights: Under the GDPR, you have certain rights regarding the personal data we hold about you. You may exercise these rights at any time by contacting us using the contact details set out further below in this section. Please note that we may be unable to comply with your request in some cases because of our obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make, and if we cannot comply with your request, we will tell you why. Your rights are:
The right to access your data: You are entitled to a copy of the personal data we hold about you and certain details of how we use it. Your information will usually be provided to you in writing unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible. Subject to certain circumstances, there will not be a charge for dealing with these requests.
The right to rectification: We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.
The right to erasure: You can ask us to erase your data in certain circumstances
The right to restriction of processing: In certain circumstances, you are entitled to ask us to stop using your data.
The right to data portability: In certain circumstances, you can ask that we transfer any personal data you provide to us to another third party.
The right to object to marketing: You can ask us to stop sending you marketing communications anytime.
The right to withdraw consent: We will ask for your consent for certain personal data uses. Where we do this, you can withdraw your consent to use your data further.
The right to complain: If you are unhappy with how your data is held or processed, please use the contact details above to let us know.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe our use of your personal data breaches applicable protection laws and regulations. Making a complaint will not affect your other legal rights or remedies.
7. Enterprise Petrography Limited (Epetro) Website: You do not have to give us personal information to visit our website. Enterprise Petrography Limited (Epetro) does not collect personally identifiable information when you visit our website. 
8. How long do we keep your data?: We will only retain your data for as long as reasonably necessary to fulfil the relevant purposes in this Privacy Notice and comply with our legal and regulatory obligations. Please get in touch with us if you want further information regarding the periods for which your data will be stored.
9. What do we do to safeguard your data?: Enterprise Petrography Limited (Epetro) is committed to protecting your privacy. Our staff use mobile devices, such as laptops and mobiles, accessed by password. Our staff receive periodic training on data protection, and all our contracts with third parties include relevant confidentiality and data protection provisions.